Banking Insights

May 18, 2023  |  by Helena Müller

From investment decisions to how workforces operate, sustainability is a topic driving change across the financial services industry. As part of this shift to embrace sustainability, what role does trust play and how can this be embraced to truly harness sustainability effectively?

April 10, 2023  |  by Jerome Amara

ATM availability is critical to customer satisfaction. Research shows, an ATM that is out of operation is the number one source of frustration consumers have with their financial institution. In this blog, we explore how FIs can change that dynamic and deliver market-leading availability to self-service channel users

March 06, 2023  |  by Tomasz Rokita

Financial institutions need to be responsive and adaptive to key trends within the market. In this blog we review three key areas of focus that are delivering tangible results across Europe right now.

January 23, 2023  |  by Arturo De La Rosa

The shift to an ATM operating model that is dynamic, right-sized, demand-based, focused on removing silos and connecting channels, delivers a more seamless and positive customer experience.

December 05, 2022  |  by Matthew Phillips

Becoming a part of a consumer’s daily life and offering meaningful and personalized services will embed financial service organizations into the hearts and minds of their customers for the future.

November 07, 2022  |  by Bill Acheson

With the right strategy and operating model, financial institutions can reduce total cost of ownership (TCO) and bring their ATM channel to the next level delivering a compelling consumer experience and business growth.

September 12, 2022  |  by Christian Karger

New construction methods, materials and designs make mini branches flexible and sustainable. Our experts help guide you through the process from site analysis, design, construction and implementation, to ensure your mini branch strategy is a success.

September 08, 2022  |  by Louise Coles

In addition to changing consumer behavior and the rise of challenger banks, digitization through data is playing a crucial role in the changes that are happening in the banking industry. In this blog we explore three drivers that are contributing to a more dynamic marketplace.

June 27, 2022  |  by Anand Gupta

There are many measures that can be implemented to avoid ATM vulnerabilities and loopholes in security processes, management and monitoring. The key to success to run a highly-secure channel is to secure not only the ATM, but also the entire ecosystem around it.

June 13, 2022  |  by Juergen Kisters

Be it driving growth or reducing costs, modern technology enables financial institution to transform their operations while fulfilling their consumers’ needs for innovation, security, and flexibility. Change must occur to meet the requirements of more digital-oriented consumers and compete with other digital-only competitors.